Layla's Boutique Frequently Asked Questions (FAQ)

Welcome to the Layla's Boutique FAQ page.
Here you’ll find quick answers to our most common customer questions to help make your shopping experience easy and enjoyable. If you need any extra help, please feel free to get in touch with us.

  1. How long will my order take to arrive?
    Typical delivery times are:

  • Handling: 1–2 business days

  • Shipping: 6–8 business days

  • Total estimate: 7–10 business days
    More info is in our Shipping Policy.

  1. Do you offer free shipping?
    Yes! We offer free shipping on all orders within Australia.
    Check our Shipping Policy for details.

  2. Where is Layla’s Boutique based?
    Layla’s Boutique is an Australian online fashion store, offering a carefully curated range of clothing and accessories. We currently ship only within Australia.

  3. What if my item arrives damaged or faulty?
    If your order arrives damaged, incorrect, or defective, we’ll replace it for free. Please contact us within 30 days and we’ll guide you through the return.
    See our Return Policy for full details.

  4. Can I cancel my order after placing it?
    Yes — you can cancel within 24 hours of ordering. Just contact our customer support team as soon as possible.

  5. What’s your return policy?
    We keep returns simple and stress-free.
    Please read our Return Policy for all information.

  6. When will I get my refund?
    Once your return is received and checked, we’ll process your refund. It usually shows on your original payment method within about 7 business days, depending on your bank.
    More details are in our Refund Policy.

  7. Do your products come with a warranty?
    Yes — all items include a 30-day warranty.
    See our Return Policy for more info.

  8. How do I contact customer support?
    You can contact us through our Contact Us page or email us at info@laylasboutique.com.au. 

  9. Do you ship internationally?
    Not at the moment — we only ship within Australia.

  10. Do you have a physical store?
    No, we’re online-only. This helps us keep prices affordable and offer a wider range.

  11. Can I place a bulk order?
    Yes, we do bulk orders for businesses or organisations. Please contact us for pricing and options.

  12. How do exchanges work?
    Exchange steps are explained in our Return Policy.

  13. How can I track my order?
    You can track your order anytime through the Track Order page on our website.