Shipping policy
At Layla’s Boutique, we aim to make your shopping experience effortless from checkout to delivery. Our shipping policy is designed to be simple, transparent, and customer-friendly. All orders delivered within Australia include free shipping.
Shipping Area
We currently ship only within Australia.
Estimated Delivery Times
Here’s a clear breakdown of how long your order may take:
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Order Cutoff Time: Orders placed after 5:00 PM (AEST) are processed the following business day.
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Processing Time: 1–2 business days (Monday–Friday).
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Transit Time: 6–8 business days.
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Total Estimated Delivery: Approximately 7–10 business days from the time you place your order.
Processing times may vary during busy periods, but we always work to get your order out as quickly as possible.
Delivery Partners
To ensure your items arrive safely, we use trusted Australian delivery services such as:
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Australia Post
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Toll
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Fastway
Your order will be sent using the carrier best suited for your location and parcel type.
Shipping Costs
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Free Standard Shipping: All orders within Australia ship at no extra cost. No minimum spend required.
Delivery Concerns
If your order is delayed, arrives damaged, or seems to be missing, please reach out through our support channels. We’ll investigate the issue promptly and work to resolve it as quickly as possible.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number so you can follow its progress.
You can check your parcel status anytime on our Track Your Order page.
Contact us
Store name: Layla’s Boutique
Address: 15 Autumn Court, Byron Bay NSW 2481, Australia
Email: Info@laylas-boutique.com
Phone: +61468108062
Customer Service Hours: Monday to Friday: 8:30 AM - 5:00 PM (Sydney time)
We aim to reply to your email within 1-2 business days