Privacy policy

This Privacy Policy explains how Layla’s Boutique (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website, shop with us, or contact us (together, the “Services”).
In this policy, “you” means anyone using our Services, including customers and visitors.

Please read this policy carefully.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, legal requirements, or improvements to our Services. Any updated version will be posted on our website with a new “Last updated” date.

How We Collect Personal Information

We collect information in three main ways:

1. Information you give us

You may provide details when you place an order, create an account, or reach out to us, such as:

  • Your name and contact details

  • Order and payment details

  • Shipping details

  • Account login information (if you create an account)

  • Any messages you send to our support team

If you choose not to provide some of this information, certain features (like checkout or order updates) may not work properly.

2. Information collected automatically

When you use our website, some data is collected automatically through cookies and similar tools. This may include:

  • Device and browser type

  • IP address and general location (based on IP)

  • Pages viewed and actions taken on the site

  • Time spent browsing
    This helps us run the site smoothly and understand how customers use it.

3. Information from trusted third parties

We may receive information from service providers that help us operate our store, such as:

  • Online store platforms

  • Payment providers

  • Delivery and logistics partners

  • Marketing and analytics tools
    These partners only receive information they need to perform their services.

How We Use Your Information

We use your personal information to:

Provide your orders and services

Including to:

  • Process payments

  • Confirm and ship orders

  • Send order updates

  • Manage returns or exchanges

  • Maintain your account (if applicable)

Improve and protect our store

Including to:

  • Fix issues and improve site performance

  • Understand shopping trends

  • Prevent fraud, misuse, or harmful activity

  • Keep our Services safe and secure

Marketing and promotions

We may send you updates about new products, offers, or promotions, and show you relevant ads. You can opt out of marketing anytime through our unsubscribe options.

Cookies

We use cookies to:

  • Keep the website working properly

  • Remember your preferences

  • Measure site traffic and performance

  • Help personalise ads and content

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

Sharing Your Information

We may share your information only when necessary, such as with:

  • Service providers who help run our store (payments, shipping, analytics, website hosting)

  • Marketing partners to deliver ads and promotions

  • Legal or regulatory bodies if required by law

  • A new owner if our business is sold, merged, or restructured

We do not sell your sensitive personal information or use it for profiling without your consent.

Third-Party Links

Our website may contain links to third-party sites (like social platforms or partner services). We are not responsible for their privacy practices. Please review their policies separately.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from anyone under 16. If a child has provided us with personal information, a parent or guardian can request that it be removed.

Data Security & Retention

We take reasonable steps to protect your information, but no online system is 100% secure.
We keep personal data only as long as needed for:

  • Order and account management

  • Legal or tax obligations

  • Resolving disputes

  • Enforcing our terms

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Ask for corrections to inaccurate details

  • Request deletion of your data

  • Receive a copy of your data (data portability)

  • Object to or restrict certain processing

  • Withdraw consent for marketing or other optional uses

  • Appeal a decision if a request is declined

We may need to confirm your identity before acting on a request, as required by law.

International Users

Your information may be stored or processed outside your home country through trusted service providers. We take steps to ensure your data is handled safely wherever it is processed.

Contact Us


Store name: Layla’s Boutique


Address: 15 Autumn Court, Byron Bay NSW 2481, Australia

Email: Info@laylas-boutique.com

Phone: +61468108062


Customer Service Hours: Monday to Friday: 8:30 AM - 5:00 PM (Sydney time)

We aim to reply to your email within 1-2 business days